Question 1

What are Sempra Labs products intended for?

Accepted Answer

Research use only. They are supplied for in vitro and laboratory research purposes and are not for human or animal consumption.

Question 2

Are Sempra Labs products medicines?

Accepted Answer

No. Sempra Labs products are not approved therapeutic goods. The TGA identifies many peptide products as unapproved therapeutic goods in Australia. They are not intended to treat, cure, prevent or diagnose any condition.

Question 3

What is a Certificate of Analysis?

Accepted Answer

A COA is a document from an analytical testing laboratory reporting identity, purity or other quality measurements for a specific batch of material. It helps researchers verify the batch documentation supplied.

Question 4

How can I obtain a batch COA?

Accepted Answer

Contact us by email or WhatsApp with your order details, product name and batch number. We will send the relevant COA directly.

Question 5

How should research materials be stored?

Accepted Answer

Lyophilized materials should be stored at -20°C, away from light and moisture. BAC Water should be stored at room temperature and handled according to the manufacturer's guidance.

Question 6

Where does Sempra ship?

Accepted Answer

Sempra Labs currently supplies Australian addresses only. Contact us before purchase if you need to confirm delivery to your location.

Question 7

What happens if an order arrives damaged?

Accepted Answer

Contact us promptly with your order number and clear photos of the packaging and product. We will assess the issue and respond on a case-by-case basis.

Question 8

How long does dispatch normally take?

Accepted Answer

Contact Sempra Labs before ordering for the current dispatch estimate. Timing may vary with stock availability, order volume and destination.

Frequently Asked Questions

Research supply,
without the ambiguity.